Shipping policy

Deliveries

Deliveries made through the website before 2pm are usually processed that day. From the point of despatch, your order will normally take 2 - 3 days to arrive to you. If an item is not in stock or bespoke, your order may take 2 - 4 weeks to arrive to you.

You will be emailed once you order has been processed and sent out for delivery. 

We are unable to  despatch over the weekend or  on Bank Holidays

You can check on the status of your order at any time by logging in and selecting the order status page. f you have any questions about your order call 03302201207

Refunds & Returns

If you are not entirely satisfied with your purchase, we’re here to help. We do not accept returns unless a product is faulty or not as specified in order.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions on how to return your item to us please call 03302201207 or email sales@cycle-in.co.uk