Returns and Refunds Policy

Thanks for shopping at https://cycle-in.co.uk (hereinafter referred to as “website” or “service(s)”)

In accordance with this Return & Refund Policy (hereinafter referred to as “Return and Refund Policy” or “Policy”) [Cycle-In Logistics Ltd] (hereinafter referred to as the “Provider”) will indicate the Provider’s policy for when and how our customers (hereinafter referred to as the “User”) can return a product or receive a refund for that product, if applicable.  

Overview of Return and Refund Policy. 

If the User is not satisfied with the quality of the products he/she has received, the User should get in touch within 14-days after receipt of the product(s) (Contact Information are provided below) and if the Provider is satisfied that the User’s issue is accurate and the evidence is adequate, it will provide a full refund to the User.

Reporting of a problem or issue with an order

Correspondingly, if there is a problem with the User’s order (e.g. a quality error or a delivery issue) that the User cannot resolve himself/herself, and he/she wants to contact the Provider using the information included below, he/she should also include the following:

  • Order ID
  • The description of the issue
  • Photos of the issue (mandatory for evidence purposes)

If the User’s claim is validated by the Provider’s quality assurance team, the Provider will send the User a different product of the same type to the User as quickly as possible or offer a full refund for the defective order.

Defective, faulty or damaged products

If the User receives defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products or lack of quality of the delivered product and wants to submit a new order, the Provider will cover the costs of the new order.

Wrong address

If the User provides an address that is considered insufficient or wrong by the courier, the shipment will be returned to the Provider. If the User wants to submit a new order with an updated address, the User will be liable for the costs of the new order.

Unclaimed

Additionally, shipments that go unclaimed are returned to the Provider. If the User wants to submit a new order, the User will be liable for the costs of the new order.

Right to cancel

Appropriately, it is also important to point out that the User, when ordering a product, is able to cancel his/her order up to 14 days after his/her order is delivered. The User does not need to give a reason for cancelling.

Changes To Policy

 The User can review the most current version of the Provider’s Return and Refund Policy at any time at this page.

The Provider reserves the right, at its sole discretion, to update, change or replace any part of this Policy by posting updates and changes to the Provider’s website. It is the User’s responsibility to check the Provider’s website periodically for changes. The User’s continued use of or access to the website or the Service following the posting of any changes to this Policy constitutes acceptance of those changes.

Severability

 In the event that any provision of this Policy is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from this Policy, such determination shall not affect the validity and enforceability of any other remaining provisions.

Entire Agreement

This Return and Refund Policy represents the entire agreement between the two parties, the User and the Provider, completely replacing any other previous written or verbal agreements concerning the relationship of the two parties. 

Contact Us

If the User have any questions on how to return an item to the Provider, contact the Provider through the information specified below:

  • the User can contact the Provider through email at sales@cycle-in.co.uk
  • Or through telephone 03302201207
  • Or through mail at Cycle-in Logistics Ltd, Unit 6 Carr Lane Business Park, Carr Lane, Hoylake, Wirral, CH47 4AZ

The User should also head over to the Provider’s website to have a look at: 

  1. The Provider’s Terms and Conditions  
  2. as well as the Provider’s Privacy Policy