From our workshop to your site

Cycle-In Logistics Ltd can arrange delivery to:

• England;
• Wales;
• Scotland;
• the Scottish Highlands and Islands; and
• Northern Ireland.

Delivery options, carrier availability, charges and lead times vary according to destination, product dimensions, weight and order type.

Scottish Highlands and Islands and Northern Ireland orders may require a specialist or alternative carrier and can therefore involve additional delivery time or cost.

This Policy does not currently offer Republic of Ireland delivery as part of our stated standard delivery coverage.

Online orders

For online orders, available standard delivery charges are shown or calculated at checkout where the product is suitable for automatic shipping calculation.

Quotation and project orders

Delivery for bulky, bespoke, manufactured or installation projects may be priced separately and stated in your quotation or order confirmation.

A displayed product price does not automatically include delivery or installation unless this is expressly stated.

Additional orders

Spare parts, accessories or additional products ordered separately may incur their own delivery charge, even if an earlier main-product order had a different delivery arrangement.

For genuinely in-stock standard products, we process orders as promptly as reasonably possible.

Orders received before 12 noon on a working day are normally entered into processing that day and, where stock and carrier arrangements allow, may be dispatched within approximately 48 hours.

This is an operational target rather than a guaranteed delivery commitment unless we have expressly confirmed a fixed dispatch date.

Orders received after 12 noon are normally processed from the next working day.

Orders received after 12 noon on Friday, at weekends or on a Bank Holiday will normally enter normal dispatch processing from the next working day.

During weekends or Bank Holidays an order may be picked, packed or electronically prepared and you may receive an automated notification. Physical handover to the carrier may not occur until the next working day.

The delivery method depends on the dimensions, weight, destination and nature of the goods.

We may use:

• Royal Mail;
• UPS;
• Evri;
• pallet networks;
• dedicated commercial carriers; or
• another suitable delivery provider.

We select the delivery method that we consider appropriate for the order unless a particular method has been expressly agreed with you.

Where the selected carrier provides electronic tracking, a tracking reference or delivery information will normally be sent when the shipment is dispatched or booked into the carrier network.

Some pallet, dedicated vehicle or project deliveries operate differently and may be coordinated directly rather than through a conventional parcel-tracking link.

A tracking notification can indicate that shipment information has been created before the carrier physically collects the goods.

Standard in-stock parcel orders

Once dispatched, a standard parcel delivery will commonly arrive within approximately 2–3 working days.

This is an estimate rather than a guaranteed carrier service unless a specific timed service has been expressly agreed.

Out-of-stock or manufactured products

Where goods need to be replenished, manufactured, galvanised, powder coated or otherwise prepared, delivery will take longer.

Some products may have lead times in the region of 2–4 weeks, but this is not a universal lead time. The product page, quotation or order confirmation will provide the more relevant estimate for your order.

Bespoke and large project orders

Bespoke manufacture and large quantities may require materially longer lead times. These may depend on fabrication, materials, approvals, finishing processes, installation programme and transport arrangements.

If you buy from us as a consumer, our stated estimates do not remove your statutory delivery rights.

Where no separate delivery time or period has been agreed, consumer law generally requires goods to be delivered without undue delay and no later than 30 days after the contract is entered into.

A longer manufacturing or delivery period can apply where that period has been agreed with you as part of the contract.

If a legally significant delivery deadline is missed, the remedies available will depend on the circumstances and applicable consumer law.

If your order has not arrived within the agreed or reasonably expected timescale, please contact:

sales@cycle-in.co.uk

We will check the shipment information, contact the carrier where appropriate and keep you updated while the issue is investigated.

Where we arrange delivery to a consumer, risk in the goods normally remains with us until you, or a person identified by you to receive the goods, takes physical possession.

Different rules can apply if a consumer independently chooses and arranges a carrier that we did not offer as a delivery option.

Business-customer risk and ownership provisions are dealt with in our Terms & Conditions.

Many cycle-storage products are too large or heavy for conventional parcel services and may be transported by pallet network or dedicated carrier.

Unless otherwise expressly agreed, a supply-only pallet or dedicated-carrier delivery is made to the nearest safe and reasonably accessible delivery point that the vehicle and driver can lawfully and safely reach.

Delivery does not automatically include moving large products through a building, around a site, to an upper floor or to their final installation location.

Unloading

For supply-only commercial pallet or dedicated-carrier orders, the customer is responsible for suitable labour, lifting equipment or unloading facilities unless our quotation or order expressly states that unloading is included.

Do not assume that a delivery vehicle will include a forklift, crane, HIAB, specialist lifting equipment or other mechanical unloading facility unless this has been agreed.

Please tell us before dispatch if there are material restrictions that could affect delivery.

Relevant restrictions can include:

• narrow roads or gates;
• low bridges or height restrictions;
• weight restrictions;
• restricted loading hours;
• limited turning space;
• pedestrian-only areas;
• controlled-access developments;
• parking restrictions;
• remote or island locations; or
• construction-site access procedures.

We may need to use a different vehicle or delivery arrangement where significant restrictions apply.

You are responsible for providing a complete and accurate delivery address and appropriate contact information.

Please check delivery information carefully before an order is dispatched.

If delivery fails because:

• an incorrect or incomplete address was supplied;
• access was not available;
• a delivery was refused;
• required unloading arrangements were unavailable; or
• another customer-controlled issue prevented completion,

we may need to arrange storage, redelivery or another attendance.

Business customers may be charged reasonable additional carrier, storage and redelivery costs.

Any additional charge to a consumer will be subject to applicable consumer law and will not remove statutory rights.

Please inspect deliveries as soon as reasonably possible.

We ask you to notify us of visible transit damage, shortages or incorrect items within 48 hours where reasonably possible.

Where possible, please:

• take photographs of the packaging;
• take photographs of visible damage;
• retain packaging while we investigate;
• identify any missing quantities; and
• provide the order or delivery reference.

If goods are ready but you ask us to postpone delivery, please tell us as early as possible.

We will try to accommodate reasonable changes, subject to carrier bookings, storage availability and project programme.

Business customers may be responsible for reasonable additional costs arising from a requested postponement, including storage, cancelled transport or rebooking costs that cannot reasonably be avoided.

Any charge to a consumer must be lawful, transparent and reasonable in the circumstances.

Installation can be arranged across:

• England;
• Wales;
• Scotland;
• the Scottish Highlands and Islands; and
• Northern Ireland.

Installation is included only where it is expressly stated in our quotation, checkout, order confirmation or other agreed contract documentation.

Installation pricing can vary according to location, product, quantity, site conditions, access, labour, accommodation, plant and programme.

Where installation is quoted, we will carry out the installation scope described in the accepted quotation or order.

This may include assembly, positioning and fixing of the specified Cycle-In products where those activities are stated or reasonably inherent in the agreed installation scope.

The quotation remains the primary document for deciding exactly what has and has not been included.

Work outside the agreed scope is not automatically included simply because it becomes desirable or necessary as part of a wider site project.

Unless our quotation expressly states otherwise, installation assumes that the customer will provide:

• a suitable prepared base;
• a safe and reasonably clear work area;
• appropriate access for personnel and equipment;
• reasonable vehicle access where required;
• accurate site information;
• relevant induction and access information;
• details of known underground or concealed services; and
• customer-controlled permissions necessary for our attendance.

Bases must be suitable for the products and fixing method included in the contract.

Unless expressly included in our quotation, installation does not include:

• excavation;
• construction of new concrete bases;
• drainage;
• electrical work;
• utility relocation;
• major surfacing works;
• major making good;
• structural alterations; or
• other civil engineering works.

Where Cycle-In has expressly quoted one or more of these items, the agreed quotation will define the relevant scope.

Before installation, the customer must provide information reasonably available to them concerning underground, embedded or concealed services that could be affected by drilling, excavation or fixing.

Examples include:

• electrical services;
• gas pipes;
• water services;
• drainage;
• communications cables; and
• other concealed infrastructure.

If unexpected site conditions are discovered, work may need to pause while the safest and most appropriate solution is agreed.

Installation dates are coordinated according to the agreed project programme and the availability of the completed goods, installation team and site.

Unless expressly stated to be fixed, installation dates are estimates and can be affected by:

• manufacturing programme;
• material availability;
• finishing processes;
• weather;
• transport disruption;
• site readiness;
• access restrictions;
• other contractors;
• health and safety requirements; or
• events outside our reasonable control.

We will use reasonable efforts to communicate material changes to the programme.

If our installation team attends but cannot reasonably proceed because of circumstances controlled by the customer, we will discuss the next available steps.

Examples include:

• the installation area not being ready;
• the required base not being available;
• site access being unavailable;
• required inductions or permits not being arranged;
• vehicles being unable to access the agreed area;
• other trades or stored materials preventing the work;
• required customer-provided plant not being available; or
• undisclosed site conditions making the work unsafe.

Business and project customers

We may charge reasonable additional costs arising from a customer-caused failed or aborted attendance, including unavoidable labour, travel, accommodation, plant, transport, storage and remobilisation costs.

Consumers

We will not impose an unfair or disproportionate charge on a consumer. Any additional charge must be lawful, reasonable and transparent and will not remove statutory rights.

Our installation team must be able to carry out the agreed work safely.

We may pause, postpone or refuse to carry out a particular activity where we reasonably believe that proceeding would create an unacceptable health and safety risk.

Where possible, we will explain the issue and discuss what needs to be corrected before installation can continue.

Please tell us as early as possible if you need to change an agreed installation date, scope or site arrangement.

We will try to accommodate reasonable requests, but changes can affect:

• labour availability;
• travel;
• accommodation;
• plant bookings;
• delivery bookings;
• manufacturing programme; and
• overall completion date.

Business customers may be responsible for reasonable unavoidable costs caused by late changes.

Consumer charges, where applicable, will be subject to consumer law and must be reasonable and transparent.

If you identify an issue with installed products, please notify us as soon as reasonably possible and provide sufficient information for us to understand the concern.

Photographs, product references and details of the installation location can help us assess the matter promptly.

Where an installation issue is our responsibility, we will address it in accordance with the contract and applicable legal rights.

Consumer statutory rights concerning goods and services are not affected by this Policy.

Cancellation, return, refund and faulty-goods rights are set out in our Returns & Refunds Policy.

Please do not return large or project goods to our registered office unless we have specifically instructed you to do so.

Contact us first so that the appropriate return location and practical arrangements can be confirmed.

This Policy provides practical information about shipping, delivery and installation.

Our Terms & Conditions contain the wider contractual provisions concerning orders, quotations, payment, manufacture, risk, ownership, customer responsibilities, installation, liability and other contract matters.

Your accepted quotation or order may also contain project-specific delivery or installation terms.

Where a specific written term expressly agreed for a project conflicts with a general statement in this Policy, the expressly agreed contractual term will normally govern that project, subject to rights that cannot lawfully be excluded or restricted.

For delivery tracking, access questions, installation arrangements or project logistics, contact:

Cycle-In Logistics Ltd
Unit 5 Carr Lane Business Park
Carr Lane
Hoylake
Wirral
CH47 4AZ

Email: sales@cycle-in.co.uk
Telephone: 0330 220 1207